What kind of company will you be joining as a field service engineer – Marine?

 

We are recruiting for one of our industrial clients a field service engineer – Marine, to provide technical support, maintenance, commissioning, and training on marine generators across the Asia-Pacific and Southeast Asia regions.

 

Field service engineer – Marine: what will your responsibilities be?

 

As a Field Service Engineer specializing in the marine sector, you will be responsible for commissioning, diagnostics, and repair of marine generators, while also delivering after-sales technical support and training to distributors and end users.

 

Your main duties will include:

 

Customer support and on-site operations:

• Provide 24/7 technical on-call support and emergency intervention
• Perform commissioning, on-site training, and preventive or corrective maintenance
• Handle product failure-related customer complaints and ensure proper follow-up

 

Diagnostics and troubleshooting:

• Identify root causes of malfunctions and propose effective solutions
• Assess damage in the context of warranty claims
• Generate clear and well-structured service reports

 

Customer relations and quality follow-up:

• Maintain strong, trust-based relationships with clients and distributors until resolution
• Provide high-level after-sales support to ensure customer satisfaction
• Take part in continuous improvement initiatives related to products and service procedures

 

Training and documentation:

• Develop training materials for distributors and technical partners
• Ensure documentation and training manuals are kept up to date
• Train distributors on maintenance and diagnostic procedures

 

What profile and skills are needed for this field service engineer – Marine position?

 

Education: Degree or vocational diploma (Bac+2/3) in mechanical or electrical engineering

 

Experience:

• At least 5 years of experience in maintenance or commissioning of marine generators or equipment
• Experience with electronic control systems (e.g. John Deere ECU, KDI ECU, synchronization systems) is a plus

 

Technical skills:

• Strong understanding of marine power generation systems
• Knowledge of control systems, power electronics, and automation
• Ability to write customer-oriented and clear technical reports

 

Personal qualities:

• Strong customer focus and service mindset
• Autonomy, analytical thinking, and good stress management
• Ability to prioritize tasks in an international work environment
• Team spirit and a drive for continuous improvement

 

Languages: Fluent professional English required

 

Mission details:

• Geographical scope: Asia-Pacific / Southeast Asia (frequent travel)
• Contract type: Permanent position or long-term assignment
• Reporting to: Aftermarket & Service Training Manager
• Stakeholders: End customers, distributors, technical teams (Asia, Europe, US)

 

Interested in this position? Send us your application today!

 

EP2C Energy is committed to diversity and inclusion. We strongly encourage applications from individuals with disabilities.

As part of our Quality, Health, Safety, and Environment (QHSE) policy, we place great importance on adherence to QHSE rules to ensure a secure working environment for our employees, with the goal of positively contributing to environmental sustainability.

By joining our teams, you will be expected to follow QHSE procedures and best practices while contributing to the continuous improvement of our processes.

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